Orders are typically processed within 1–3 business days.

Estimated delivery to the United States is typically 10–20 business days after order processing. Delivery times may vary depending on location, carrier delays, high-demand periods, weather conditions, or other circumstances outside our control.

Yes. Chillnix currently offers free shipping on all US orders.

The Chillnix™ Pocket Cooling Fan is designed for personal cooling during hot summer days, travel, beach trips, road trips, festivals, camping, outdoor events, and everyday use.

Yes. The Chillnix™ Pocket Cooling Fan is USB rechargeable and includes a charging cable.

The fan has 3 adjustable speed settings, so you can choose the airflow level that fits your moment.

Yes. The fan has a compact foldable design and includes a lanyard, making it easy to carry in your bag, purse, backpack, travel kit, or pocket.

Each order includes:

1 × Chillnix™ Pocket Cooling Fan
1 × Lanyard
1 × Charging cable

Yes. Once your order has been processed and shipped, you will receive tracking information by email when available.

Please allow some time for tracking information to update after shipment.

If you need to cancel or modify your order, please contact us as soon as possible at chillnix.store@gmail.com.

If the order has already been processed or shipped, we may not be able to cancel or change it.

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

Please contact us at chillnix.store@gmail.com before sending any item back.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at chillnix.store@gmail.com.

Please include your order number and photos or video showing the issue.

We accept major credit cards and supported accelerated checkout methods such as Shop Pay and Google Pay, depending on availability at checkout.

You can contact us by email at chillnix.store@gmail.com.

We aim to respond to customer inquiries within 1–3 business days.