Shipping policy
Shipping Policy
At Chillnix, we aim to process and ship your order as quickly and reliably as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information, when available.
Estimated Delivery Times
Estimated delivery time to the United States is typically:
10–20 business days after order processing
Please note that delivery times are estimates and may vary depending on your location, carrier delays, customs processing, high-demand periods, weather conditions, or other circumstances outside our control.
Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.
From time to time, Chillnix may offer free shipping promotions. Any free shipping offer will be clearly displayed on the website or at checkout.
Shipping Locations
Chillnix currently focuses primarily on shipping to customers in the United States.
If shipping to your location is not available at checkout, we are currently unable to fulfill orders to that destination.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Chillnix is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an address error after placing your order, please contact us immediately at:
We will do our best to update the address before the order is processed, but we cannot guarantee changes once an order has been prepared or shipped.
Delayed, Lost, or Missing Packages
If your package appears delayed or tracking has not updated for an extended period, please contact us at:
We will help review the shipment status and work with the carrier or supplier where possible.
If a package is confirmed lost, we may offer a replacement or refund depending on the circumstances.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, or local fees may apply.
These charges are the responsibility of the customer unless stated otherwise at checkout.
Chillnix is not responsible for delays caused by customs processing.
Order Tracking
When tracking information is available, it will be sent to the email address used at checkout.
Please allow some time for tracking information to update after your order has shipped.
Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us at:
Website:
https://chillnix.store