Refund policy
At Chillnix, we want you to be satisfied with your purchase. Please review our return and refund policy before placing an order.
Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in the same condition that you received it, in its original packaging, and complete with all included accessories, manuals, and parts.
How to Start a Return
To request a return, please contact us at:
Please include your order number, full name, reason for the return, and photos or video if the item is damaged, defective, or incorrect.
Please do not send any item back before contacting us. Returns sent without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Return shipping costs are non-refundable.
If your return is approved, we will provide instructions on where to send the item.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include photos or video showing the issue.
If the issue is confirmed, we may offer a replacement, store credit, or refund depending on the situation.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.
Non-Returnable Items
We cannot accept returns for items that have been used, damaged, altered after delivery, returned without original packaging, returned after the 30-day return window, or returned without prior approval.
Gift cards, if offered, are non-returnable.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
If the order has already been processed or shipped, we may not be able to cancel it. In that case, you may request a return after receiving the item.
Late or Missing Refunds
If you have not received an approved refund, please first check your bank account again and contact your credit card company or payment provider.
It may take several business days before your refund is officially posted.
If you have done this and still have not received your refund, please contact us at:
Contact Us
For questions about returns or refunds, please contact us at: